Shipping policy

 

Shipping for Exchange/Returns:

  • Returns will only be picked up from the original shipping address mentioned on the invoice.
  • The return shipping cost will be deducted from the refund amount.

Domestic Shipping:

  • Shipping time varies from 7-14 business days.

International Shipping:

  • Shipping time varies from 7-30 business days depending on the location.
  • Delivery charges exclude any local taxes or customs, which must be paid by the customer according to actuals to local authorities.
  • Earthen Tunes is not responsible for customs charges or disposal/displacement of orders due to lack of coordination between customers and local customs.

Tracking Orders:

  • Parcels can be tracked using the link sent via the mail and Whatsapp
  • Alternatively, customers can visit the delivery partner’s website mentioned in their shipment confirmation email and use the provided tracking number.

Address Errors:

  • While we will try to assist with errors in shipping addresses, Earthen Tunes is not responsible for losses due to such errors. Customers are encouraged to double-check ordering information before placing the order.

Exchange Policy

Exchanges can be claimed one time only. Requests for exchanges must be made within 7 days from the date of delivery.

Eligibility Criteria for Exchange:

  • Footwear must be unworn/unused and in its original condition.
  • Footwear must be returned in its original box and packaging.
  • The original copy of the invoice must be provided.

Exchanges are granted if:

  • The shoe size is too large or too small.

Shipping for Exchanges:

  • Customers must pay for shipping the pair to Earthen Tunes, while Earthen Tunes will cover the cost of shipping the exchanged pair back to the customer.
  • Returns for exchanges will only be picked up from the original shipping address mentioned on the invoice. If the replacement pair is not available, a refund will be processed as per the refund policy. Exchanges will be processed within 7-10 business days after our returns team receives the goods. Processing times may be longer in some instances.