Frequently Asked
Questions
Wash and Care
Indigenous wool has natural colors and inherent benefits such as resistance to odor and stains, making our shoes very easy to care for and maintain. Usually, a regular clean-up with a soft brush or a cloth is enough to keep them clean, but we advise you to take timely care of your shoes and not wait until they become too dirty.
For Hand-wash
- Remove the laces
- If the dirt is dry, gently brush it off with a clean and a soft “shoe brush” or a cloth. Do not press hard or with excessive force.
- Take two bowls/jars of clean water and mix wool detergent in one of them. Dip a cloth in the detergent water and dab the affected area. Clean the cloth in the other water bowl/jar. Repeat the dabbing and cleaning 3-4 times. Always use a clean side of the cloth for dabbing.
- If the stain remains, repeat the same process above but this time, try gently rubbing the affected area instead of dabbing. Work carefully from the edge to the center of the stain and always use the clean side of the cloth for rubbing. Please do not overdo it. OR
- If there is no improvement in cleaning, soak the affected area with mild wool detergent for 10-15 minutes and then follow steps 2 and 3.
- Finish the washing process by rinsing it with clean water.
- Air-dry the shoes naturally by holding/hanging them upside down for a minute to get rid of excess water and placing them on the sole at a dry and airy place, preferably outdoors in sunlight and air.
- Wash the shoelaces separately.
For Machine-wash
- Remove the laces
- If the dirt is dry, gently brush it off with a soft “shoe brush” or a cloth. Do not press hard or with excessive force.
- Clean the sole with a “shoe brush” and make sure that no hard particles remain at this stage.
- Apply diluted mild wool detergent over the affected area or entire shoe and leave it for 10 minutes
- Put the shoes in a khadi bag (it is provided with the shoe) and wash it in a washing machine using a wool/delicate cycle. Use only mild wool detergent with cold water.
- Air-dry the shoes naturally, preferably outdoor in sunlight and air.
Attention
Do not use a hard brush or scrub, or any sharp object.
Do not use hot water.
Do not over soak the shoes.
Do not use any harmful chemicals.
Tips & Hacks
Hand wash gives better results than machine-wash You can use a delicate towel or soft sponge instead of a cloth.
Always scoop or blot any excess spills quickly using white tissue or an absorbent towel. Remove solid stains with a spoon or soft edge wooden kitchen tools.
In case of drinks like fruit juice, wine, etc., rinse as much of the drink as possible with clean water & then follow the washing process.
While cleaning the sole, do not let any dirt onto the shoe upper.
While machine-washing put an extra piece of cloth or delicate towel along with shoe in a bag.
For quick drying, drain the excess water after washing and then put a clean absorbent cloth or tissue paper inside the shoe. Put the lace in the first two lace loops (Closest to toe) and hang securely.
Take timely care of your shoes, and do not wait for them to get too dirty. Usually, just a regular clean-up with a soft brush or cloth is enough to keep them clean.
In case of emergency, you can use regular cloth liquid detergent. But use it in a smaller quantity to prepare a MILD detergent solution. In case of using a detergent powder, make sure it dissolves completely in water before washing.
Disclaimer
Indigenous wool is coarser in nature and might feel a bit rough against the skin on being worn for the first time. Indigenous wool is also subjected to initial shedding. Kindly note that both the coarse nature and the shedding will minimise after a period of regular usage. These signs are completely normal and a mark of the authenticity the product and processes. Certain variations in the colour and texture of the wool fabric are due to the hand processes and are not defects.
Natural wool is biodegradable and at the end of its life cycle. However if thrown in soil, it turns into a nitrogen rich manure for your plants.
Our endeavour is to minimise the waste. The box is made from recycled paper and also it is intentionally kept uncoloured for ease of recycling.
Shipping, Return
and Refund Policy
Refund Policy
Refunds are available only for Urban Essentials Footwear and can be claimed one time only. To be eligible for a refund, the request must be made within 7 days from the date of delivery.
Eligibility Criteria for Refund:
Footwear must be unworn/unused and in its original condition.
Footwear must be returned in its original box and packaging.
The original copy of the invoice must be provided.
Refunds are granted if:
You received the wrong order.
The replacement item is not available.
Refunds will be processed using the original payment method within 7-10 business days after our returns team receives and inspects the returned goods. Please note, processing times may be longer in some instances.
Shipping Policy
Shipping for Exchange/Returns:
Returns will only be picked up from the original
shipping address mentioned on the invoice.
The return shipping cost will be deducted from the refund amount.
Domestic Shipping:
Free delivery within the country.
Shipping time varies from 7-14 business days.
International Shipping:
Free delivery worldwide.
Shipping time varies from 7-30 business days
depending on the location.
Delivery charges exclude any local taxes or customs,
which must be paid by the customer according to
actuals to local authorities.
Earthen Tunes is not responsible for customs charges
or disposal/displacement of orders due to lack of
coordination between customers and local customs.
Tracking Orders:
Parcels can be tracked using the link sent via the mail and Whatsapp
Alternatively, customers can visit the delivery partner’s website mentioned in their shipment confirmation email and use the provided tracking number.
Address Errors:
While we will try to assist with errors in shipping addresses, Earthen Tunes is not responsible for losses due to such errors. Customers are encouraged to double-check ordering information before placing the order.
Exchange Policy
Exchanges can be claimed one time only. Requests for
exchanges must be made within 7 days from
the date of delivery.
Eligibility Criteria for Exchange:
Footwear must be unworn/unused and in its original condition.
Footwear must be returned in its original box and packaging.
The original copy of the invoice must be provided.
Exchanges are granted if:
The shoe size is too large or too small.Shipping for Exchanges:
Customers will have to pay for shipping from their end
and Earthen tunes would pay for sending the
exchanged pair.
Returns for exchanges will only be picked up from the
original shipping address mentioned on the invoice. If
the replacement pair is not available, a refund will be
processed as per the refund policy. Exchanges will be
processed within 7-10 business days after our returns
team receives the goods. Processing times may be
longer in some instances.
Order Cancellation/Amendment by Customer
Once an order is placed, we are unable to make
amendments or cancellations. However, if you contact
our customer care immediately after placing your order
(within business hours), we will attempt to make amendments or cancellations if the items have not
been dispatched.
Customer Care Contact:
Phone: 9558463161
Email: contactus@earthentunes.in
Order Cancellation by Earthen Tunes Pvt Ltd
We reserve the right to refuse or cancel any order at
our sole discretion. Situations that may result in
cancellation include but are not limited to: limitations
on quantities available for purchase, inaccuracies or
errors in product or pricing information, or issues
identified by our credit and fraud avoidance
department.
We may require additional verifications or information
before accepting any order. If your order is cancelled after your credit card has been charged, the amount
will be reversed to your card account.
The customer agrees not to dispute the decision made
by Earthen Tunes Pvt Ltd regarding the cancellation.
Contact us if you have any suggestion, need help
or have a question about an order. We're always happy to
hear from you.